|
They do not manufacture the units any more so I purchased a used one. It was also missing the raster blaster cord which is needed to change channels on any cable box.
The seller did respond to all my emails regarding questions and stating the condition. BUT it works so I guess thats all that matters so far.
I purchased this DVR because I have 2 boxes already and one broke. It was very scratched and dirty.
He said he wrote it was scratched in his description but that wasn't posted on the amazon item. I love the service and software that it uses.
It was sent pretty quickly (10 days) and I was taken back by the condition.
I'm a competent computer person, not a geek, but I was better than they were.On two occasions, my service stopped, with them claiming that they couldn't charge my card. Last time I called for help, the woman asked if she could find some specials for me, and 5 minutes later, she had lowered my cable/Internet bill by $40. When my ReplayTV worked, it was great. But every single time I had to get support from them, it was an awful experience.Most recently, I just called for my third time (at least a 20 minute wait each time) to try and cancel my service. That was two weeks without the use of my unit, no refund for time lost.I'm using Comcast's DVR now, and it's almost as good, and--I can't believe I'm saying this--their customer service is far superior. 4 months and counting. The only advantage they has was they knew the service codes for the remote, but once I found them on-line, their support was useless.
Eventually the old one expired, and they didn't even have the patience to let me explain what was wrong; they kept insisting they had made the change. On-line, the change was reflected, but they kept charging the old.
Somehow, that charge never stopped coming. Then, when I got my new ATM card, I changed it with them.
(Though now having tried others, it was worse--except for those few features, like commercial skip, that they took out anyway). (It was a "glitch" in their system each time) I went a week without being able to use it, and they didn't credit my account.
And later this year, Comcast is switching to TiVo software.In Sum: even if you think the ReplayTV is a bit better (debatable), you better pray you never have to call them, because then it just won't be worth it. You can't cancel on-line--it's the only thing you can't cancel on line.
This time around, assuming they do actually cancel the service, they refused to even consider refunding the other three months.Whenever there were problems with the unit, their technical support was incompetent.
In the beginning when I had questions and hadn't read the manual, I found their Tech Support people to be fast, exceptionally helpful, knowledgable, and friendly. Love, love, love it. One of my ReplayTV boxes is a 4500 model purchased in 2002. The machine is either recording or being watched or both nearly 24/7 and is still going strong after all this time. How Tivo users live without commerical advance, commercial skip, or 30-second skip is unfathomable. It has NEVER needed repair. On the RARE occasion (less than a Windows-based computer) it hangs, just reboot it by pushing and holding the power button until it reboots itself - instructions are easily found in the manual).
imagin having to re-enter your shows.three times.not having a dvr for a month 3 times. everything was coverd under warrenty but each time i have to ship it back,it takes about a month to get back. i had a tivo before.now i kick my self for not buying another one when they still had the life time subscriptions. im not going to write a long review on this. i've had mine for about 6 month now and it has broken down 3 times.
Best feature they ever added. Also have a tivo and can say there is no comparison. Believe what you want. I have had 1 unit hang twice you simple unplug it and it solves the problem. Replay wins hands down. Both of mine have been working for over 2 years and both were refurbs. I really love commercial skip.
|
